Privacy Policy | 1plusph Official Platform

1. Introduction and Scope

Welcome to 1plusph. This Privacy Policy describes how we handle personal information for users within the Philippines. It applies to all services provided on this website and the official application.

This policy does not apply to third-party websites. If you click on a link to leave our platform, we are not responsible for the privacy practices of those external sites. We encourage you to read the privacy policies of any third-party services you use.

2. Personal Information We Collect

Account and Identity Data

We collect information provided during registration, such as your name, date of birth, and contact details, to create and maintain your user profile.

Verification Documents

To comply with "Know Your Customer" (KYC) standards and prevent underage gambling, we may collect government-issued identification and proof of address.

Payment Data

We collect details necessary to process deposits and withdrawals, including account numbers or digital wallet identifiers, managed securely through our partner payment providers.

Gaming and Transaction Activity

We record your betting history, transaction logs, and game preferences to provide account statements and improve your experience.

Technical Data

We automatically collect your IP address, browser type, device model, and operating system to ensure site security and optimize performance.

Support Communications

Records of your interactions with our support team are kept to resolve disputes and improve our service quality.

3. How We Collect Data

We collect information in three primary ways:

1. Directly from you: When you register, verify your identity, or contact support.
2. Automatically: Through cookies and system logs as you navigate our platform.
3. Partner Providers: From trusted verification and payment service providers to confirm the validity of your transactions and identity.

4. Why We Use Data

Your data is processed for the following essential purposes:

• Account Management: To maintain your account and provide access to our games.
• Financial Transactions: To process deposits and payouts accurately and securely.
• Identity Verification: To ensure users are of legal age and to prevent duplicate accounts.
• Security and Fraud Prevention: To detect suspicious activity and protect the platform from malicious actors.
• Legal Compliance: To fulfill obligations required of gambling operators in the Philippines.
• Marketing: To send promotions and updates, but only if you have provided your explicit consent.

5. When We Share Data

We do not sell, trade, or rent your personal data to third parties. We only share information with:

• Service Providers: Partner payment processors, identity verification services, and technical hosting providers who act as data processors.
• Legal Authorities: When required by applicable law, regulation, or legal process in the Philippines.

6. How We Protect Data

We employ robust technical and organizational safeguards to protect your information, including:

• Encryption: Using industry-standard encryption for data in transit.
• Access Control: Restricting internal access to personal data to authorized personnel only.
• Isolation: Keeping sensitive payment information separate from general account data.
• Monitoring: Continuous monitoring of our systems to detect and respond to unauthorized access.

7. Cookies and Tracking

We use cookies to enhance your experience and secure your session. For a detailed explanation of how we use these technologies, please visit our Cookie Policy.

8. Your Rights

Depending on your circumstances, you have the following rights regarding your data:

• Access & Correction: Request a copy of your data or correct inaccuracies.
• Deletion: Request that we erase your personal information.
• Objection: Object to the processing of your data for specific purposes.
• Consent Withdrawal: Opt-out of marketing communications at any time.

You may exercise these rights by contacting our support team via the channels available on this site. Please note that certain data must be retained even after account closure to satisfy anti-money laundering and gambling regulation requirements.

9. How Long We Retain Data

We retain your personal data for as long as your account is active. Once an account is closed, we will keep the data only for the period necessary to fulfill the legal and regulatory requirements applicable to gambling operators in the Philippines.

10. Age Limits

Our services are strictly restricted to individuals aged 18 years and older. If we discover that a minor has created an account, we will terminate the account immediately and void any associated winnings.

Parents or guardians who believe a minor is using our platform should contact our support team immediately.

11. Cross-Border Transfers

Some of our technical and service providers may operate outside of the Philippines. In such cases, we ensure that appropriate safeguards are in place to protect your data and maintain a level of protection consistent with our policy.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be published on this page. We encourage you to periodically check the "Last Updated" date at the top of this page to stay informed.

13. Contact Us

If you have any questions, concerns, or requests regarding your privacy, please reach out to us through our official Support page.